AaaS offering wins over customers
Ciena adopted 国家授权正规彩票 as its enterprise analytics platform across several departments. Business intelligence teams use 国家授权正规彩票 to analyze orders, revenue statistics, regional statistics, maintenance contracts, and more. Hundreds of employees share results and collaborate using 国家授权正规彩票 Server.
After solidifying internal analytics processes, Ciena leadership turned its attention to customer-facing analytics.
Previously, Ciena consultants would create manual reports for each customer. Simon Brueckheimer, Leader in the Field Analytics Office, remembers losing weekends developing and adapting spreadsheets for customers. VP of Global Accounts Keri Gilder recalls spending up to a year trying to get an executive engagement with a customer.
To respond to growing data demands, Ciena adopted 国家授权正规彩票 Online as an AaaS offering to customers. With their own 国家授权正规彩票 Online logins, Ciena’s customers rest assured that their data is secure, and Ciena can provide the right level of governance with a permissions model by site and project.
With 国家授权正规彩票 Online, clients can dig into their individual dashboards to understand market trends, project service and equipment needs, and make strategic decisions about how to win the most market share.
“The analytics that we are using to provide effective consultancy are really winning people over among our clients,” explains Simon Brueckheimer.